HSBC Personal Banking

HIGHLIGHTS

If you are Android owner,you now can download HSBC Personal Banking for free from Google Play. The application is supporting English language. It weighs in at only 10MB to download. It is highly advisable to have the latest app version installed so that you don`t miss out on the fresh new features and improvements. The current app version 1.5.4.1 has been released on 2014-01-14. For ensuring consistency with the device you should take into account the following app compatibility information: 2.2 and up

Not very user friendly No fingerprint access Excessive password security measure Interphase is slow and not smooth Hard for user to navigate Tried too hard to squeeze in a page Please make improvement soon         Randy Lim

Impossible to log on Sends in circles Doesn t send validation codes Can t enter birthday in numbers must scroll through calender through years and years Not user friendly Bs     Kristine Seitz

Horrible app I can t even log in without creating a PIN a separate password and calling customer service I ve neve dealt with such a convoluted login setup     Daniel Salazar

I have to give this a star I guess Useless Completely useless Cannot make a CC payment seriously Archaic website too HSBC get with the times I cannot wait to pay off my debt so I can delete the app and not deal with this app or website anymore I wouldn t have transferred my debt here if I knew it would be this annoying to pay my bill monthly oh and the extra security log in feature what a pain Frustrated Thanks for listening     Grant Hopkins

Super buggy Takes long to load Need to close app multiple times in order for it to work         Albert Martinez

The worst bank application ever I have recently transfered all my finances to HSBC but this seems like the biggest mistake of my life especially if you re a regular user of bank apps There s almost always a system error its seems like the technical team responsible with the app don t know what they re doing Yeah the application has many features but what use are they for if 90 of the time theres error WHAT A DISASTER     Anas Al Balushi

This APP is so dumb I just got my debit card today in Ho Chi Minh and changed PIN When I registered my account online the stupid page keeps saying my 12 digit card number Shoulf be of 12 digits Then I stuck there I wanna change to another bank It took me 18 days to open this account at HSBC VN Darn I should have given it ZERO star but cannot     Viktor Lee

The app is useless The website is worse Rather ENBD DESPITE GETTING THIS ON A QUARTERLY BASIS THERE ARE NO CHANGES Over the coming days we will be making exciting enhancements to our Personal Internet Banking As part of these enhancements you will soon see a new log on page for HSBC Personal Internet Banking However all other pages will remain unchanged for now We will inform you once the enhancements have been implemented     Troy

Unable to perform any action everytime i login app keep updating Customer support never respond call and no link for chat support If you are not ready to give service then close all financial services this app is not letting me pay credit bills who will bear late payment charges I need call or email else i will create video on YouTube for awarness and stay away from HSBC     Chitrang Bhavsar

Pathetic and useless application nlyou can not do anything apart from seeing balance Can t do payment reset PIN Block card HSBC customer care IVR is also ridiculous spent my 1 hour to resety PIN but i am still not getting any solution or the steps to do it Same for web portal I would like to give negative ratings if it would have been available     arpit kapadia

Worst app ever Can you spend some budget to research the app from other banks and make necessary improvement please You may have great product but the user interface is so outdated Where s the fingerprint login Where s the summary You just simply put in your whole desktop banking into a mobile app Are you kidding me     Wui Sing Ho

Needs faster login Needs pin and fingerprint login App is generally very slow Takes forever to login     Tony L

Absolutely the worst banking app I have ever used Messy display and you can t even pay off your card you have to use a desktop which is absolutely mental for an app that is meant to make things easier So all you can do is see your transactions but again if you want to see pending transactions you must use a desk top Rubbish     Chris Leaver

This app is garbage and thats reallly troubling when its a banking app I m no longer able to login The Login button doesnt do anything when pressed so I get to stare at a broken login screen instead of being able to check my balance Tried reinstalling the app and clearing the cache Its just a poorly made app     Asa Dang

Even though not a great user experience before at least it worked for the basic features Now it doesn t do anything and you can t get pass the security device splash screen After about 10 times punching in my username and password I am uninstalling this stupid app     Carmen Lau

The app has suddenly stopped working on my phone I reinstalled it and still can t log in Even the bank representatives don t understand why this issue is occurring and was said that this app more for iPhone users and not samsung If the app was streamlined for iPhone users then the bank should mention while opening an account that only if you have an iPhone you can have a bank account as our mobile app isn t user friendly This extremely annoying as I can t access it through my mobile     Katie M

Please fix the loging process Only way puting in the date of birth is by swiping million times the calendar in order to get to the correct year I usually give up and use a computer that defeats the purpose of having a mobile app doesn t it Second request please add a feature of check deposits on mibile site I moved to Arizona there is no HSBC I will be forced to change to different bank because of that Thank you Alena     Alena Kesl

loging in often times out after password is entered No fingerprint login Cant change pin inside app Clunky layout I am honestly considering closing my account purely because of the poor app Edit a week later Worse than first impressions and dropped from 2 star to 1 star Continually need to log back in fully rather than the previous method which was already overly lengthy of importing a security code method Will close my credit card soon just not worth the pain if this app     2Calam

Fine my previous review which critic to this app has been deleted I tried to login to HSBC via this app again keep on loading to the login page but this time has some improvement about three minutes later the login page appeared However when I clicked on the login button a message showed connection error closed and restart Then tried few times and even changed to another network connection still failed to login PS I m using my home network then mobile network all failed sigh     Florence GGA

Now this a scenario that happened to me when I really needed to check my account so urgently a pop up window showed up and blocked me frok logging into my account saying that I have to update the app first to use it took 5 minutes to download then another minute updating then two minutes of downloading Extra package then finally I managed to log into my account add a later option at the update pop window         Sherif Shahat

Today I installed the app I read the Tu0026C and then clicked agree It then said in order to use the app I need to be on wifi and that there is an update that needs to be done prior to using the interface It will not let me use it without pressing the update The update should be done on the app store not within the app Please change this in order to use the app     gonzostwin1

Not showing anything when i try to open app Even not showing login screen after upgraded app Please fix this issue ASAP     veera reddy sangham

unable to connect there was an error that I should come back later The HSBC USA app ask for date of birth but you have to use the back arrow from 2019 and go month by month to get yo your year of birth I never got there I am 75 and stopped at 1999 online all you need to do is roll down to day month and year but you cannot deposit checks online If it is not fixed I will not be able to deposit using the phone app Can it be fixed since it is supposed to be a better update Thanks             Claudine Wiggins

Without a doubt the worst online mobile banking I ve ever used Closing my account and good riddance although I just found out the only way to close an account is to physically mail or fax them a form The internet exists now guys The interface is unbelievably slow and clunky and looks like it hasn t been updated since 2007 If this is how incompetent they are with online banking I shudder to think how they manage your money     Zac Johnston

Very frustrating app full of bugs suddenly goes blank or in loading mode back button doesn t work only closing and logging in again It haa deterred me from putting money in the account 1 I cant get to the page to link account 2 I don t trust bank due to this issues         Nathalie W.

The app is fairly functional but looks and feels ancient Sure you can check balances transactions and transfer money It lacks modern conveniences such as fingerprint unlock is slow and everytime you switch to another app and back it takes a while to refresh again Also annoying is that you can t see or change transaction limits which can only be done through the website         Shiddij Shrestha

I have not been able to do anything in this app except view my balance Every other screen gives me the message we cannot connect you to personal internet banking Please try again later SO Frustrating And I just read that I can t make a payment in the app on my card What I opened this account so I could put all my recurring payments on it and have everything in one place but its been like pulling teeth every step of the way ever since I opened this account Why doesn t the app work         Vivianne Sutherland

This app is so terrible When I try to login I need to use the security code generated within the app first and by the time it finishes loading the security code generated has already expired What s the point in having the app if I can t even log in Please do a complete overhaul of this app as it is too slow     Jan T

Interface is horrible Too much hassle to login No biometric feature Updated     Jastper

If there is one reason I don t use the HSBC account for everyday online banking it is because of this outdated and primitive app There are layers and layers of unnecessary security codes and what not and even if you manage to jump in it is so cluttered and crowded feels like some complex banking software that you have to be trained to operate Surely if the rest of the banks don t care for such elaborate security steps it must be wholly unnecessary Just terrible     Satyaki Chanda

If mobile banking is important look elsewhere Slow very restricted functionality non intuitive and often has issues logging in Of the 4 banking apps that I use HSBC is by far the worst They either didn t allocate enough funds to creating a proper app surprising given their size and the fact it s 2019 or the people who were responsible for approving the final product are incompetent Neither scenario is a valid excuse     Magnus Celander

I ve seen better apps from other banks but it was functioning ok before they did some sort of privacy upgrade then all he ll broke loose From that moment I have been unable to get on the app I called them and they advised of an issue which was 5 days ago and still unresolved I then try to log in thru an internet explorer on my phone and they don t have a mobile version so it is very difficult to navigate For a global bank they are completely behind     Maria Aniceto

Very bad App It keeps saying MB040 It used to work but now it just stopped Another stupid problem is that it doesn t always show your transactions Sometimes it does and sometimes it doesn t This App is undependable The log in is very confusing and utterly repugnant This App makes HSBC look idiotic     Fred Kramden

Compared to other banking apps this one is incredibly slow and lacks features Unable to stay logged in and having to retype my password everytime i minimise the app is pretty annoying Unable to pay card balance in app The app feels slow and loads like a webpage         Honey Bobo

The app goes from bad to worse The worse user experience of any banking app that I have used Having been locked out of my account yet again after another update it took 2 people at the local branch 30 minutes to get me back online     john oddy

terrible and outdated design The app takes too long to respond It really needs a big update     Michael Ma

Is app is diabolical It is lazy and anti user Zero effort has been made to think this through Either that or no resource I also have the dedicated UK version of this app which is leaps and bounds ahead in terms of usability So when they can be added HSBC has shown they can I m seriously considering changing banks because it s so bad Banking should be easy I dread having to use this app     Jonny Woody

I would not bank or get a C C with HSBC I wish I never used them for a balance transfer and I wish I never was offered credit by them and took it The mobile app doesnt allow to make payments which is probally the most important feature any bank or credit card app must have Also the amount of security passcodes voice recognition is rediculous Its not 4 security Our US Gov doesnt trust HSBC or any of their procedures for past behaviours or somethinh and now the CUSTOMERS SUFFER THE B S     hect guti

Why is this app not contabile any more with my mobile I used it for a while now and it was working good I hope that you can fix this My mobile is just 3 years l can t just throw it away just because you decided to uprade the app     RITA G

Horrible I have been trying for a week now just to log in ita asking me for a secure may code which I can supposedly generate from the home screen but there is no option there to generate one I select the online password option key in the password and it just thinks for ages and doesn t log me in w t f     Linda Bui